Lottery Temporarily Closes Customer Resource Center, Extends Claiming Deadlines

Winning tickets can be redeemed by mail and up to 30 days after state of emergency is lifted

News Release, Maryland Lottery

The Maryland Lottery has temporarily closed its Customer Resource Center in Baltimore and has extended the deadline for players to redeem winning tickets that expire during the coronavirus state of emergency.

The Lottery’s Customer Resource Center at 1800 Washington Boulevard in Baltimore will close at 4:30 p.m. on Monday, March 30 and will remain closed until further notice.

Any winning ticket can be redeemed by mail using the mail-in claim form available on the How To Claim page. Fill out the claim form through your signature on Line 12. For prizes valued at $601 or more, winners must submit copies of two forms of identification. More information on the accepted forms of identification is available on the How To Claim page. To redeem by mail, send the signed ticket, the claim form and, for prizes of $601 or more, identification paperwork to:

Maryland Lottery Customer Resource Center
1800 Washington Boulevard, Suite 330
Baltimore, MD 21230

Please allow at least 30 business days for processing of your claim. Processing times may be longer due to an increased volume of mail-in claims.

If you have a winning ticket that expires during Maryland’s current state of emergency, the Lottery will pay the prize if you submit the ticket within 30 days after the coronavirus state of emergency is terminated. The state of emergency began on March 5, 2020.

Winners of My Lottery Rewards second-chance prizes whose claim deadlines occur during the state of emergency will also be able to claim for up to 30 days after the state of emergency has been lifted.

Typically, draw game tickets must be redeemed within 182 days of the drawing date; Fast Play tickets must be redeemed with 182 days of the sale date; and scratch-off tickets must be redeemed within 182 days of the announced end-of-game date, with dates published in the scratch-off section of mdlottery.com. This deadline will be extended during the state of emergency.


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David M. Higgins II

David M. Higgins was born in Baltimore and grew up in Southern Maryland. He has had a passion for journalism since high school. After spending many years in the Hospitality Industry he began working in Digital Marketing, eventually leading him back to his passion. David started The Southern Maryland Chronicle in December 2017 and has grown it to become the #1 news source in Southern Maryland.

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