MDOT MVA Announces Statewide Operational Changes in Response to COVID-19

Changes effective immediately at all branch offices and VEIP stations statewide

News Release, Maryland Motor Vehcile Administration

GLEN BURNIE, MD (March 17, 2020) – In response to the COVID-19 health crisis, the Maryland Department of Transportation Motor Vehicle Administration (MDOT MVA) is implementing the following operational changes – effective immediately – at branch offices and Vehicle Emissions Inspection Program (VEIP) stations statewide:

Adjusted Hours

All branches statewide will close at 4:30 p.m. Thursdays and will be closed all day Saturdays until further notice. MDOT MVA will reach out to customers with appointments already scheduled for Thursday evening and Saturday to reschedule their appointment.

Driver Skills Tests

All non-commercial driver skills tests are canceled until further notice. Commercial driving tests will still be conducted and will be scheduled by appointment only. MDOT MVA will reach out to customers with already scheduled non-commercial driving skills tests to reschedule their appointments.

Appointment-Only Operations

To reduce the number of customers in the branch offices at any time, MDOT MVA is handling customer transactions on an appointment-only basis. Customers can schedule an appointment online through the Central Scheduling System at mvascheduling.mva.maryland.gov or by calling the Customer Service Center at 410-768-7000.

Vehicle Emissions Inspection Program (VEIP)

All VEIP stations are closing until further notice. Customers with a VEIP date in March will receive correspondence with a new VEIP date.

Expiration Date Extensions

Governor Larry Hogan has ordered an extension of all driver’s and business licenses, identification cards, permits and registrations that expire or are eligible for renewal during the state of emergency. As a result, they will not expire until the 30th day after the state of emergency has been lifted.

“Under the guidance of Governor Larry Hogan, we are taking the necessary precautions to maintain a safe and healthy environment for our employees and customers,” said MDOT MVA Administrator Chrissy Nizer. “The goal is to keep the number of individuals in the branch offices to a minimum and provide Marylanders as many convenient options as possible for taking care of – or postponing – their MDOT MVA business during this time.”

Online services and 24-hour self-service kiosks are still available. Customers may complete a number of transactions online at http://www.mva.maryland.gov/, including:

  • Duplicate/Additional Registration Cards,
  • Vehicle Registration Renewals,
  • Insurance Compliance Payments,
  • Identification Card Renewals,
  • Title Replacements,
  • Change of Address,
  • Driving Records,
  • License Plate Purchase/Replacements,
  • Temporary Registrations,
  • Information on Administrative Flag Fees,
  • VEIP Test Date Extensions,
  • Driver’s License Renewals, and
  • Substitute Stickers.
     

MDOT MVA is asking customers exhibiting flu-like symptoms or those who have recently been exposed to someone with symptoms to reschedule their appointment for a later time. Customers with questions are encouraged to contact the MDOT MVA Customer Service Center at [email protected] or by phone at 410-786-7000. Additionally, customers can follow and reach out to MDOT MVA at facebook.com/MarylandMVA/ and twitter.com/MD_MVA.


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