News Release, Cedar Point Federal Credit Union
On June 25, 2019, Forbes announced its 2019 list of Best-in-State Credit Unions across all fifty states. For the second year in a row, Cedar Point Federal Credit Union is ranked among the top three credit unions in the state of Maryland.
In total, 182 credit unions across the United States received awards, which accounts for 3.3% of all the credit unions headquartered in the U.S. Out of 84 credit unions headquartered in Maryland along with a number of other credit unions which also have branches in the state, Cedar Point snagged a top spot in 2018 and again in 2019. “Our credit union has been around for almost 75 years and we’ve learned a lot in that time,” says President & CEO Charles Roach. “We attribute this success to the hard work of our employees, whether that time is spent helping our members in the branch or volunteering in the community. They’ve really made a commitment to each other and to our members.”
As a core tenet of the credit union movement, the commitment to member satisfaction is a top priority. But when Cedar Point sent a blind survey to its members in 2017, the credit union discovered areas that had room for improvement. “So we spent 2018 and beyond making improvement initiatives,” Marketing Manager Kristin Kauffman stated. She explained that the credit union began by connecting over 50,000 surcharge-free ATMs to their network in March of 2018, implemented a website overhaul in the summer and installed a new mobile app in November. In December, Cedar Point was proud to be able to give back over $223,000 in extraordinary dividends to its members.
Cedar Point has seen an increase in membership and community awareness since beginning these initiatives and hopes to see those numbers grow as a result of the Forbes Best-in-State ranking. “Our credit union is open to the community,” Charles Roach stated. “So when our members take the time to score us highly on a survey like this two years in a row, we know we’re doing something right for Southern Maryland.”
“It is a great honor for Cedar Point FCU to be recognized by Forbes as one of the top five Maryland credit unions,” says Chairman of the Board Gene Townsend. “This is a testament to our employees, management and our board for ensuring our members have a satisfying experience.”
Membership at Cedar Point is open to individuals, families, and businesses who live, work, worship, or attend school in Calvert, Charles, and St. Mary’s Counties, Maryland. Federally Insured by NCUA.
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