Metropolitan Commission offers Emergency Assistance Program

News Release, St. Mary’s County Metropolitan Commission

Many homeowners do not realize that damage to the service lines on their property is their responsibility to repair. In the event of a service line emergency, the homeowner is responsible for scheduling the repair and covering the associated cost. MetCom customers should be receiving an informational flyer in the mail about their responsibilities as a homeowner in the event of an emergency with their water service or sewer / septic line.

Homeowners are often unaware that such repairs are not covered by basic homeowner’s insurance policies or by the local utility and usually have to take on the burden of repair costs themselves. Many of our customers are dealing with the same aging infrastructure that we as a utility are in the process of maintaining or replacing. Therefore, the St. Mary’s County Metropolitan Commission has partnered with Service Line Warranties of America (SLWA) to help eligible homeowners be prepared and have an option for service in the case of such an emergency. If a customer’s line is in need of repair, a simple call to the SLWA 24-hour hotline will dispatch a local, licensed contractor familiar with local code. There are no service fees or deductibles. This program is voluntary for residents and provided at no cost to the St. Mary’s County Metropolitan Commission and no public funds are used to promote or administer the program.

For more information regarding this program, please review the informational card that will be sent to your home address!

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