PGCPS Launches New Customer Service Tool to Increase Responsiveness to Public Inquiries

Prince George’s County Public Schools (PGCPS) today announced the launch of a new online customer service tool, Let’s Talk!, designed to better connect parents and community members to services. The pilot program will allow for improvements throughout the year to increase responsiveness to public inquiries.
“By improving service to our community, we hope to increase public trust in the system and contribute to better outcomes for all students,” said Dr. Segun C. Eubanks, Board of Education Chair. “Better customer service is our priority for the entire school system.”Using digital analytics to identify frequent searches on the PGCPS website, Let’s Talk! provides links directly to programs, schools and offices.
Let’s Talk! will continue to streamline information-sharing, reducing the need for random searches or calls. The customer service tool will build on the success of the new “Help Us Help You” feature on the PGCPS website, which now receives more online visitors than half of school webpages.“We can make it easier for our community to find information and get answers to questions,” said Dr. Kevin M. Maxwell, Chief Executive Officer, “and we can learn a great deal from listening to our community.” 
The Office of the Ombudsman began implementing a comprehensive plan this school year to deliver courteous, helpful and professional customer service. 

Prince George’s County Public Schools (PGCPS), one of the nation’s 25 largest school districts, has 208 schools and centers, more than 130,000 students and nearly 19,000 employees. Under the leadership of Chief Executive Officer Dr. Kevin M. Maxwell, the school system serves a diverse student population from urban, suburban and rural communities located in the Washington, DC suburbs. PGCPS is nationally recognized for innovative programs and initiatives that provide students with unique learning opportunities, including arts integration, environmental and financial literacy, and language immersion.

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